Icovia is a product that appeals to a wide variety of users. Some people are linear thinkers, while others are abstract thinkers. Some people look to a help system to explain the commands that they find in a product, while others look for information based on tasks or processes. Your approach will most likely change from the first day of using Icovia to the point where you become a super-user.
This poses a significant challenge in developing a help system that works for everyone. However, this help system does attempt to provide a very usable help system, regardless of what type of person you are.
Command Based Information
The first part of this help is based on the user interface. In other words, it describes the product in terms of every button, command and tool. This will be most helpful when you want to get more information about one of these commands. It will address the “what is it” type of questions.
Task Based Information
The second part of this help system is task based. This will appeal to those seeking “how to” type information.
Navigating This Help System
The Icovia help system has new navigation tools to make it easier for you to find information.
The Contents tab displays the help system like a book. Some help pages have subtopics, others don’t. Pages with subtopics are represented with a book symbol. Click on the book to show/hide subtopics. This make it easy for you to look for information, whether you are seeking information on specific commands or looking for information on how to perform specific tasks. Use this navigation tool to review topics listed in tabular form.
The Index has been modified
to include more “key words” than ever before.
When all else fails and you just cannot find what you
are looking for. The Search tool
will look through all help pages for the word you enter.
A new feature to the Icovia help system is the topic browser. The
two small arrows immediately below the Contents button depict the topic
browser tool. This tool will move sequentially through topics based
on the currently selected topic. If your current topic is a “top
level” topic, the topic browser will move through all top level topics.
If you are within a topic, it will move through all other subtopics within
that topic. In some instances, the topic browser will move between
subtopics to other relevant topics.
Lastly, there are many more links within each topic page. Select a link (denoted by blue-underlined text) to see more information on the reference. Use your browser’s Back button to return to the originating topic.
If you cannot find the help that you seek, check out our Blog. It's a great place to find tips & tricks, announcements and interaction with the growing Icovia community.